Question 1

How do I book a property?

Accepted Answer

Simply submit an inquiry through the property page or contact us directly. We'll confirm availability with the property owner and guide you through the reservation process. There's no need to book online — our personal approach ensures every detail is perfect.

Question 2

How far in advance should I book?

Accepted Answer

For peak season (June–September), we recommend booking 4–6 months in advance, especially for larger properties. Off-season bookings can often be arranged with shorter notice.

Question 3

What is the minimum stay?

Accepted Answer

Most properties require a minimum stay of one week (Saturday to Saturday) during peak season. Shorter stays of 3–5 nights may be available during shoulder and off-season periods.

Question 4

Can I modify or cancel my reservation?

Accepted Answer

Cancellation policies vary by property. Generally, cancellations made 60+ days before arrival receive a full refund minus a small administrative fee. We'll explain the specific terms for your chosen property before you commit.

Question 5

Do you offer group or multi-property bookings?

Accepted Answer

Absolutely! For larger groups or family reunions, we can arrange multiple neighboring properties. We've coordinated group stays for up to 60 guests across adjacent villas.

Question 6

Are the properties accurately represented?

Accepted Answer

Every property in our collection has been personally visited and photographed by our team. We pride ourselves on honest, accurate descriptions. If anything has changed since our last visit, we'll let you know.

Question 7

Are linens and towels provided?

Accepted Answer

Yes, all properties include high-quality bed linens, bath towels, and pool towels. Beds are freshly made before your arrival, and mid-stay linen changes can be arranged.

Question 8

Is WiFi available?

Accepted Answer

The vast majority of our properties offer WiFi. Connection speeds vary — rural Tuscan farmhouses may have modest speeds compared to city apartments. We'll always let you know what to expect.

Question 9

Can you arrange a private chef?

Accepted Answer

Yes! Many of our properties offer in-house chef services. We can arrange everything from a single special dinner to daily meal preparation. Cooking classes with local chefs are also extremely popular.

Question 10

Are the properties family-friendly?

Accepted Answer

Many of our properties welcome families with children. We can arrange baby cots, high chairs, and childproofing. Some properties have age restrictions due to unfenced pools or steep gardens — we'll always advise you.

Question 11

Which airports should I fly into?

Accepted Answer

For Tuscany: Florence Airport (FLR) or Pisa Airport (PSA). For Lake Como: Milan Malpensa (MXP) or Milan Linate (LIN). We arrange private transfers from all major airports.

Question 12

Do I need a car?

Accepted Answer

In rural Tuscany, a car enhances your experience significantly. For Lake Como, a combination of car and ferry is often ideal. City properties in Florence or Como don't require a car. We're happy to advise based on your specific property.

Question 13

Can you arrange airport transfers?

Accepted Answer

Yes, we arrange private car transfers with professional, English-speaking drivers. Luxury vehicle upgrades are available. For Lake Como, we can also arrange private boat transfers.

Question 14

What about travel insurance?

Accepted Answer

We strongly recommend comprehensive travel insurance. We can suggest reputable providers who offer policies tailored to luxury villa holidays in Italy.

Question 15

Do you help with itinerary planning?

Accepted Answer

Our concierge service includes personalized itinerary suggestions. From restaurant reservations and museum tickets to wine tours and truffle hunting experiences — we'll help you discover the best of Italy.

Question 16

What payment methods do you accept?

Accepted Answer

We accept bank transfers and major credit cards. A deposit (typically 30%) secures your reservation, with the balance due 60 days before arrival.

Question 17

Is a security deposit required?

Accepted Answer

Most properties require a refundable security deposit, typically €500–€2,000 depending on the property. This is returned within 7 days of departure, subject to a satisfactory property inspection.

Question 18

Are there any additional fees?

Accepted Answer

Rental rates typically include utilities, WiFi, and final cleaning. Italian tourist tax (approximately €1–3 per person per night) is payable locally. Any additional services (chef, transfers, excursions) are quoted separately.

Frequently Asked Questions

Booking & Reservations

Properties & Amenities

Travel & Getting There

Payments & Policies